Terms & Conditions

WEBSITE DISCLAIMER & DRIVER MEDICAL TERMS & CONDITIONS

1. Introduction

1.1 These Terms and Conditions govern your use of our website and the driver medical services provided by Syal Ltd (trading as D4 Driver Medicals).

1.2 By using our website or booking a medical, you agree to these Terms in full. If you disagree with any part, please do not use our website or services.

1.3 “We”, “us” and “our” refer to Syal Ltd, the operator of D4 Driver Medicals.

2. Driver Medical Terms & Conditions

2.1 It is the responsibility of the driver to ensure the correct medical has been booked.

2.2 If we are unable to carry out the medical as planned, our liability will be limited to issuing a full refund. We will not be responsible for consequential or indirect losses.

2.3 The doctor cannot carry out a medical assessment if required items are not brought. Drivers must ensure they have:

List of medications

Glasses or contact lenses (if worn)

Proof of identity

Medical summary or records if required

No refund is due if these are missing.

2.4 If a driver fails the medical after submission to the licensing authority, D4 Driver Medicals accepts no responsibility for any consequential loss.

2.5 If a doctor determines that you are not fit to drive under DVLA standards (e.g., blood pressure > 180/100), the medical will not be passed. Requests to alter guidance are forbidden.

2.6 Drivers must provide accurate and honest information. Any losses arising from false or incomplete information are the driver’s responsibility.

2.7 If an error by D4 Driver Medicals or its doctors causes your licence to be delayed or rejected, we will either arrange a repeat medical at no cost or issue a full refund of the medical fee. Our liability is strictly limited to the cost of the medical examination.

2.8 Cancellations or re-arrangements must be notified with at least 24 hours’ notice (Monday to Friday). Requests after this time or non-attendance may incur the full fee.

2.9 Failure to attend without notice may result in a payment request and debt collection action for the missed appointment.

2.10 Independence

D4 Driver Medicals provides independent driver medical assessments. We are not a GP practice and do not offer ongoing clinical care, diagnosis or treatment.

2.11 DVLA Disclaimer

D4 Driver Medicals is an independent medical service. We are not part of, or endorsed by, the DVLA or any government agency. The term “D4” refers solely to the DVLA D4 medical form.

2.12 Refund Policy

Refunds are provided in full where a fault or administrative error occurs on the part of D4 Driver Medicals. Refunds are not offered for non-attendance, late cancellation, or failure to bring required documents.

2.13 Data and Privacy

Personal and medical information is processed in accordance with UK GDPR and is used only to manage bookings, perform medical assessments and meet legal requirements. Full details are available in our Privacy Policy.

3. Copyright notice

4. Permission to use website

4.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser; and

subject to the other provisions of this disclaimer.

4.2 Except as expressly permitted by Section 4.1 or the other provisions of this disclaimer, you must not download any material from our website or save any such material to your computer.

4.3 You may only use our website for your own personal purposes; you must not use our website for any other purposes.

4.4 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website.

4.5 We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

5. Misuse of website

5.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(d) probe, scan or test the vulnerability of our website without our permission;

(e) circumvent any authentication or security systems or processes on or relating to our website;

(f) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(g) impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);

(h) decrypt or decipher any communications sent by or to our website without our permission;

(i) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(j) access or otherwise interact with our website using any robot, spider or other automated means;

(k) use our website except by means of our public interfaces;

(l) violate the directives set out in the robots.txt file for our website;

(m) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or

(n) do anything that interferes with the normal use of our website.

5.2 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

6. Limited warranties

6.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date;

(d) that the website or any service on the website will remain available.

6.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in this disclaimer, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

6.3 To the maximum extent permitted by applicable law and subject to Section 7.1, we exclude all representations and warranties relating to the subject matter of this disclaimer, our website and the use of our website.

7. Limitations and exclusions of liability

7.1 Nothing in this disclaimer will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(d) exclude any liabilities that may not be excluded under applicable law.

7.2 The limitations and exclusions of liability set out in this Section 7 and elsewhere in this disclaimer:

(a) are subject to Section 7.1; and

(b) govern all liabilities arising under this disclaimer or relating to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in this disclaimer.

7.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

7.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

7.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

7.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

7.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

8. Variation

8.1 We may revise this disclaimer from time to time.

8.2 The revised disclaimer shall apply to the use of our website from the time of publication of the revised disclaimer on the website.

9. Severability

9.1 If a provision of this disclaimer is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

9.2 If any unlawful and/or unenforceable provision of this disclaimer would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

10. Law and jurisdiction

10.1 This disclaimer shall be governed by and construed in accordance with English law.

10.2 Any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the courts of England.

11. Our details

11.1 This website is owned and operated by Syal Ltd, trading as D4 Driver Medicals.

11.2 Registered in England and Wales. Registered office BL3 6TU

11.3 You can contact us regarding bookings or data requests by email at info@d4drivermedicals.com

or by telephone on 0161 262 0011.

12. Privacy policy

Data Controller
Syal Ltd (t/a D4 Driver Medicals), Bolton, England & Wales. Email: info@d4drivermedicals.com

What we collect
We collect only the minimum personal and medical information needed to arrange and perform driver medical assessments.
This includes the details you provide on our booking forms (name, contact information, and relevant medical history) together with cookies and anonymous website-analytics data.

Purpose and lawful basis
Your information is used to:

manage appointments and maintain clinical records, meet our legal and professional duties to the DVLA and GMC, and
monitor and improve our website and services. Processing is carried out under Article 6(1)(b) (contract necessity) and 6(1)(c) (legal obligation) of the UK GDPR.

How we store and share data
Records are stored securely in the UK and retained for up to seven years to meet medical-record requirements.
For booking and site-performance data, We only use trusted third-party processors, such as our website host, Wrdpress and Google Analytics.
Where any data is processed outside the UK (e.g., analytics), it is protected through UK-approved Standard Contractual Clauses or equivalent safeguards.

Your rights
You may at any time request:

a copy of your personal data,
correction of inaccurate details, or
erasure where legally permissible.

To exercise these rights, contact info@d4drivermedicals.com
We will respond within one month in accordance with the UK GDPR.

Cookies and analytics
Our site uses cookies and analytics tools to understand traffic and performance.
These do not identify you personally.
You can disable cookies in your browser settings at any time.

Complaints
If you are unhappy with how your data is handled, you may complain directly to the
Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.